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1.
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How can I convert my existing customers to Managed Services customers?
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Do not worry, this is possible! We can help you, by making marketing materials available for your use, which contain reasons and arguments where you can score points with your customers.
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2.
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What services should I offer?
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Here is a selection for preventive maintenance for servers:
Patch Management, Remote Management, Virus Audit Backup, Monitoring Event Log, Monitoring System Health, Monitoring Network Monthly Reports, Availability
Recycle Bin, Temporary files Web server / Storage status Fragment Pages / Bad blocks Security status, OS Automatic restarts
SLA Management OS, Automatic restarts, Syslog Monitoring and inventory
Availability Daily Reports
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3.
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How can I increase this without having to take on more technical personnel?
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With b4, you can automate all routine tasks. For the Preventive maintenance of the IT infrastructure of your customers, you can set up rules to run these services fully automatically. You see, you have no additional staff, but have on the contrary more time for new projects.
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4.
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How should my internal work processes look?
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Of course you have to change your internal processes and that of your employees to the way of thinking in that of "Managed Services". You don´t only have to sell time for money anymore, but set up maintenance contracts with your customers, which will secure a regular monthly revenue for your company.
You don´t have to wait any longer,that someone has an emergency, but help actively to avoid this. There is more time now for projects, that help your customers reach their targets.
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5.
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Will I possible upset existing customers?
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Hardly, if you make it clear that by "Prevention" outages can be avoided - like the car that you put in for inspection, so that it always works.
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6.
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Which sales strategy do I need?
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Preventive maintenance must be sold differently than you have been perhaps used to. The chain of reasoning is different, the customer pays now, not only when you are called out, the payment is a fixed monthly amount (+ additional services).
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How will this change my reputation as a service provider?
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Your customers will no longer have constant breakdowns, which affects their operation. You will have calculable monthly costs, that can be planned into your budget.
You won´t have any problems, because a technician could not get to your customer on time, or not fast enough in getting things to work again.
You have a regular monthly income, which you are better able to calculate with. Your employees will not be constantly taken out of projects, because once again somewhere a server crashed , etc. You can help your people a lot better and plan your projects to your satisfaction.
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8.
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Who can help me with the marketing?
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AmdoSoft supports its partners in all areas: We can help you with the question of how, as well as with the question of what and why. We offer technical support as well as sales support, provide templates, be it in the marketing, service area, or in the offer of services or customer contracts. You will not be left alone with the important theme of Managed Services!
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How can I win new customers?
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We can help you even with the task of getting new customers. We work with tele-marketing agencies that are trained in this field, and get paid only when successful.
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10.
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And if I don´t find new customers fast enough, to be able to finance the whole thing?
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The financing is not a real problem. Already with 2 maintenance customers, you can finance your start-up costs. We advise and inform you in detail before a contract is finalised, and together we develop a detailed concept that adjusts to your needs.
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